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COVID-19 Policy

Dear guests,

We understand following the announcement of the Roadmap to Easing Restrictions can be a very concerning and confusing time and the team at Kondalilla Eco Resort wanted to reassure you that we are taking the stages given by the Queensland Government  surrounding COVID-19 very seriously.

We are open and welcoming guests to Kondalilla Eco Resort & Restaurant as Stage 4 of the Roadmap. However, we must remind our guests that the same current government guidelines must be adhered to when staying at the resort as the roadmap outlines a staged approach to giving Queenslanders more freedom to travel, participate in more activities and hold more gatherings.

We have and will continue to undertake rigorous hygiene standards, cleaning procedures and health and safety standards; as our highest priority is the health, safety and security of our guests, employees and the community.

 

Update:  December 2021 

From 17 December 2021, Kondalilla Restaurant, situated within the grounds of Kondalilla Eco Resort, will be operating in accordance with the Queensland Government Public Health and Social Measures Guidelines. 

 

Therefore, Kondalilla Restaurant will only be available to fully vaccinated guests with some exceptions, such as takeaway,  will continue to operate in accordance with these guidelines should they change into the future. For more information, please visit the QLD Government website.

 

This will impact on customers that have a booking at Kondalilla Restaurant on or after 17 December that have not been vaccinated, or are planning to be vaccinated but will not be fully vaccinated before your reservation date or if you are not planning to be vaccinated. We are advising you to contact the restaurant prior to 17 December 2021 to either change your dates to when you are fully vaccinated or cancel your reservation. In order to make this process smooth and hassle-free we ask you to contact our team via email only on restaurant@kondalilla.com and provide the date and full name the booking was made under and a date amended or cancellation email will be sent. 

 

Under the current guidelines, all guests, regardless of vaccination status, are welcome to stay at Kondalilla Eco Resort, for accommodation purposes, including for work or leisure. During your stay you will be able to enjoy the resort's swimming pools, picnic within our tranquil grounds or enjoy forest walks at the adjacent Kondalilla National Park. We, as a conscientious business, understand that segregation and prejudice towards other people's choices does not contribute to creating a harmonious and connected community. We therefore, are inviting all of our guests to be considerate of the rights of others to decide what is best regarding their own health and that of their families as we all navigate our way through the latest mandate.

Our aim at Kondalilla is to provide a safe environment for our staff and patrons to enjoy.

 

Our commitment to health, safety and security

In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations as they come available at www.health.gov.au and for up-to-date information on travel please refer to www.smartraveller.gov.au. Our resort has been informed in detail on essential preparatory and prevention measures – ranging from hygiene measures including increased cleaning and sanitising frequency to guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19) or lockdowns for quarantine purposes in cooperation with the local authorities.

We are continuously monitoring and following the changes in recommendations and guidelines of the local government and the local health authorities to continue working towards providing the best service possible while safeguarding the safety of our guests and associates, within the requirements issued by such local authorities.

If you need to adjust or cancel a reservation, please contact the resort directly, by email or phone or contact your travel agent if you booked through an external service partner.

One thing we would like to ask our guests is, if you have had any confirmed cases within your organisation please let us know so we can take the appropriate steps as this virus is a moving target and as a business we are continually monitoring the COVID-19 situation. It is a delicate balance between protecting the safety of our staff and guests and not getting caught up in any mis-information out there.

Thanks for your support and if you have any questions or concerns please do not hesitate to call.

Warm regards,

Kondalilla Eco Resort