Privacy Policy

Last Updated: June 2026

Kondalilla Eco Resort (operated by Montville Treehouses Pty Ltd) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that is necessary to provide you with our accommodation and hospitality services. This may include:

• Contact Details: Your name, email address, phone number, and physical address.

• Booking & Payment Information: Credit card details, check-in/check-out dates, and specific guest preferences or dietary requirements.

• Enquiry Data: Any information you provide when submitting a contact or enquiry form on our website.

2. How We Collect Your Information

We collect personal information in two primary ways:

• Directly from You: When you fill out an enquiry form on our website, email us, or speak to our team over the phone.

• Via Our Booking Platform: When you make a reservation, your details are processed through our secure, third-party property management and booking system, Newbook.

3. How We Use Your Information

We use the information we collect to:

• Process, manage, and confirm your accommodation bookings.

• Respond to your enquiries, quotes, and requests submitted via our website forms.

• Communicate important information regarding your stay.

• Improve our services and website user experience.

• Comply with legal and regulatory obligations.

4. Data Security & Third-Party Disclosure

We do not sell, rent, or trade your personal information. To deliver our services, your data is securely shared with:

• Newbook: Our trusted booking engine provider. Newbook utilizes industry-standard security protocols to protect your transactional and personal data during the reservation process.

• Legal Authorities: Only if required by law or to protect the safety of our guests and staff.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed as 100% secure.

5. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to ask that we update or correct it. If you wish to do so, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a complaint regarding how your privacy has been handled, please reach out to us:

• Entity: Montville Treehouses Pty Ltd (trading as Kondalilla Eco Resort)

• Phone: (07) 5445 7650

• Email:

• Address: 61 Kondalilla Falls Rd, Flaxton QLD 4560, Australia